METRICS REVIEW AND EXECUTIVE DASHBOARD DESIGN
Have you had an executive dashboard in place for a while? Do you know if executives are able to make the decisions they need from that data? Or have you not yet implemented a dashboard? Regardless of where you are on the ‘dashboard journey’, it’s important to conduct an annual review to ensure the things you are measuring are truly enabling good executive decisions.
Our process involves interviewing decision makers to gauge their satisfaction with current reports and dashboards, and solicits ideas for new data that would help them do their jobs better. We have a methodology for building a metrics hierarchy that maps which data pieces need to be delivered to which manager/executive, and with what frequency. We couple this with an evaluation of your systems, data flows, and data quality, and then provides you with a series of recommendations, a metrics hierarchy document, and a dashboard mock-up.